ROUNDTABLES ★ 4 upvotes 2018

Ask HN: How to get customers for a new IT services company?

The Founder's Submission

Direct narrative and submission text authored by @rbprado on Hacker News:

Since the company I currently work was not happy with their IT services provider, I made a gamble and offer them to provide them the services they need through my own company (yet to be created at that time). To my surprise, the gamble worked and they accepted.

Now I have a new company with exactly one paying customer, providing the following services: - Basic help-desk - Local network and server administration - Cloud management (EC2 instances and other AWS services, Office 365, Web)

I have rudimentary marketing and business knowledge, knowing my target market, pricing, business models and such, but I am no salesman, therefore I would like to ask HN on ideas to grow my company and reach new potential customers.

Some options I am considering: - Content market (articles on the company website and social networks) - Professional networking groups (BNI International is quite strong in my country) - Some sort of weekly newsletter/briefing/clipping on IT for business owners and CEOs.

We are nearing the end of this year, so I have some time to get a plan ready to go by January and any insights would be tremendously helpful.

Thanks a lot!

Retrospective Overview & Key Insights

Distilled analysis of the business dynamics, operational challenges, and strategic takeaways:

An open Ask HN community consultation from 2018 where @rbprado convened hundreds of developers and bootstrappers to share real experiences, hard numbers, and tactics.

Core Principles for Independent Builders:
1
Participants share raw revenue figures, churn rates, and stack decisions that corporate PR never publishes.
2
Recurring answers reveal that distribution, not coding skill, is almost universally the rate-limiting step in developer businesses.
3
Practical recommendations on bookkeeping, payment gateways (Stripe vs Paddle), and freelance-to-product transitions.
Community Debate Themes:

Hundreds of active indie hackers contributed case studies, pricing heuristics, and pitfalls to avoid when moonlighting on side projects.

Community Discussions & Critical Reviews

High-signal perspectives, counter-arguments, and peer founder insights debated on Hacker News (5 total discussions):

OC @ocdtrekkie Peer Contributor

IT services companies are everywhere. Why would Joe Schmo entrust his entire business to you, and not someone else (with a more established history, larger business, etc.)? What is your selling point? Is this a single-person business (and intended to stay that way), or are you looking to hire people and expand?

HISTORICAL ERA Cloud & Mobile Era (2014–2019)
COMMUNITY SCORE ★ 4 points
TOTAL DISCUSSIONS 5 comments
TOPICS & TECH STACK: